About your Bill

Each customer's water meter is read every two months, or approximately every 60 days. After the reading, a bill is sent to the customer reflecting the number of units used during that period. One unit of water is measured as a CCF (one hundred cubic feet), which is equivalent to 748 gallons. Learn more on our How to Read Your Bill page.

For more details on how your bill is calculated, please review our Rates and Fees page.

Bills are due on or before the date specified on your billing statement. Delinquent accounts will incur a $10 late payment fee. To avoid this late fee, your payment must be received by the District by 5:00 PM on the due date.

To view accepted payment methods, please visit our Payment Options page.

Did you know you can access your billing and consumption history, schedule future payments, and make one-time payments online? Visit our online portal today! Visit the online portal today!

What to do if Your Bill is Past Due

Contact the District office at (650) 355-3462 to discuss payment options with Customer Service.

Discontinuation of Water Service for Non-Payment

Under the guidance of Senate Bill 998 (SB 998), the Water Shutoff Protection Act, the District is required to provide a written policy for discontinuation of water service due to non-payment. We encourage customers who may be facing financial difficulties to contact our office to inquire about payment plans to manage past due balances. Customers who need to discuss options for averting discontinuation of water service for non-payment under the terms of this policy can call a Customer Service Representative at (650) 355-3462. 

The District's Residential Termination Policy Effective February 1, 2020, is available to read in the following languages and can be accessed below:

 

EnglishChineseVietnameseTagalogKoreanSpanish

 
Notice Regarding Disputed Bills 

To initiate a complaint or request an investigation concerning service or charges, contact the customer service department at (650) 355-3462, or send your written dispute within 10 days of receiving the statement to: NCCWD, PO Box 1039, Pacifica, CA 94044.