Open an Account

A water service account can be opened during business hours by calling 650-355-3462.

There is a $24 non-refundable fee for opening a new account that covers administrative expenses for setting up the account in your name. This fee is charged each time you change addresses within the District. Note: We bill bi-monthly, so please expect to receive your first bill within 2 months.

What is Needed

• Identification and personal information
• Service address and mailing address (if different) 
• Email address and telephone numbers (home and mobile)
• 24-hours notice is required

Please note: You can only open an account in your own name. You may not establish an account for another person.

A $100 deposit may be required. Please see our page on customer deposits.

If the water at your new address is off and a District employee must come out to turn it back on, your presence may be required. There is no charge for this service if performed during regular weekday working hours. However, if this service must be performed after regular working hours, or on a weekend or holiday, there will be a charge to cover the overtime required.

Close an Account

A water service account can be closed during business hours by calling 650-355-3462. 

There is no charge for closing an account.

What is Needed

• Full name
• Account number
• Address of account
• Forwarding address for your closing bill
• When you want service discontinued
• 24-hours notice is required

Reconnection Following Termination

If your water service has been discontinued for non-payment and you wish to reestablish your service, the following may be required:

• A $100 minimum deposit (refundable after one year of satisfactory credit)
• A $50 collection fee ($81 for services outside of normal business hours)
• Payment of all outstanding balances

If you have questions, call 650-355-3462

Please read our Termination Policy for more information.